PACIFIC PRIVILEGE MEMBERSHIP PROGRAM

Pacific Privilege Card is owned and operated by PT Pacific Place Jakarta (“Pacific Place”). Each member is bound by these Terms and Conditions. Misuse of membership cards or program benefits may result in termination of membership or withdrawal of benefits without refund.

Terms & Conditions

1. Prospective member must be at least 17 years and have a valid identity card (KTP/KITAS)

2. Prospective member can only submit an individual membership application, one card per individual

3. Tenant owners and employees are not eligible to participate in the Pacific Privilege Program, including earning points, redeeming rewards, or participating in member promotions. Pacific Place reserves the right to reject or cancel any membership, transaction, points, or redemption made in violation of this provision.

4. Each member must present the PACIFIC PRIVILEGE Card to the redemption booth staff to get the benefits from Pacific Place. Alternatively, each member could mention membership card number or show a valid identity card, redemption booth staff will recheck the data for verification process

5. If the customer is not a member of PACIFIC PRIVILEGE, customer must present the valid identity card to register the transaction until it reaches the minimum amount of membership category

6. Upon the transaction, each member must present the PACIFIC PRIVILEGE Card to the tenants/partner’s staff to enjoy the benefits

7. The use of the PACIFIC PRIVILEGE Card can only be used by the name listed on the PACIFIC PRIVILEGE Card. The property of PACIFIC PRIVILEGE Card is not transferable to other parties

8. If the PACIFIC PRIVILEGE Card is lost or damaged, a new card may be issued at a cost of IDR 150,000 for each replacement. Pacific Place is not responsible for stolen or lost card. The process of PACIFIC PRIVILEGE Card replacement is 1 business day

9. The PACIFIC PRIVILEGE Card cannot be used as payment method for transaction

10. If the PACIFIC PRIVILEGE member has passed away, the active point rewards can be transferred to the core family with certain terms and conditions

Receipt Redemption

1. The conditions for converting shopping receipts into reward points are as follows:

Tenant Category: Food & Beverages
Members will receive 1 (one) point for a minimum transaction of IDR 100,000 (one hundred thousand rupiah).

All Other Tenant Categories at Pacific Place, excluding Food & Beverages
Members will receive 1 (one) point for a minimum transaction of IDR 250,000 (two hundred fifty thousand rupiah).

2. Points will remain valid until the end of the third calendar month from the date on which the points were earned.

3. Pacific Privilege Members are required to upload original and clearly legible shopping receipts via the Pacific Place Jakarta application on the same day as the transaction, no later than 10:00 PM (WIB), in order to earn points.

a) For online purchases (via application, WhatsApp, or delivery services), receipts must also be uploaded on the same calendar day.

b) For receipts issued after 10:00 PM (WIB), the upload may be submitted the following day, no later than 10:00 PM (WIB).

4. All uploaded receipts are subject to a verification process within a maximum of 3 (three) business days.

a) Members are required to retain their uploaded receipts until the verification process is completed.

b) The Management of Pacific Place Jakarta shall not be held liable for any loss or misuse of receipts by third parties.

c) Management reserves the right to reject any receipt submission that does not comply with these terms and conditions.

5. Only original cash register receipts from tenants located within Pacific Place Mall will be accepted.

a) For tenants that issue manual receipts (non-cash register), such receipts will only be processed at the Redemption Booth, Level 3, or through Gold Service. The receipt must clearly state the transaction date, include the name or initials and the original stamp of the issuing store, and must not contain any alterations to the date, time, or transaction amount.

b) Digital receipts provided by tenants via email must be forwarded by the Member to LoyaltyCs@pacificplace.co.id in order to qualify for point accumulation.

6. Each upload may contain only one (1) shopping receipt per transaction.

7. Points will not be granted for the following:

• EDC slips, re-printed or photocopied receipts, temporary bills, pre settlement / duplicate bill.

• Banking transactions, foreign exchange, ATM transactions, money changer services

• Voucher purchases, receipts from exhibitions outside of Pacific Place tenants

• Utility bill payments, purchases from non-operational tenants, e-commerce purchases, or showroom transactions (e.g., automotive showrooms).

8. Points that have been credited to a Member’s account cannot be canceled or exchanged for cash or other reward items under any circumstances. All vouchers and products are subject to availability.

9. Management reserves the right to revoke points if any fraudulent activity or violation is discovered.  

Terms & Conditions of BLUE Membership

1. Customer must accumulate the transaction up to a minimum of IDR 5,000,000 (Five Million Indonesian Rupiah) in 1 (one) month to get Blue membership

2. Transaction shopping can be collected from all eligible tenants

Terms & Conditions GOLD Membership

1. Customer must accumulate the transaction up to a minimum of IDR 100,000,000 (One Hundred Million Indonesian Rupiah) in 1 (one) month to get Gold membership 

2. Transaction shopping can be collected from all eligible tenants

Membership Validity

1. The membership validity period is 1 (one) year

2. BLUE members shall conduct transactions valued at IDR 5,000,000 (Five Million Indonesian Rupiah) in one year to preserve the membership. If the accumulated value of the transaction is less than the minimum value or there is no active transaction, the membership is automatically null and void

3. GOLD members shall make transactions valued at IDR 100,000,000 (One Hundred Million Indonesian Rupiah) in one year to preserve the membership. If the accumulated value of the transaction is less than the minimum value or there is no active transaction, the membership will be automatically downgraded to the lower level

4. Active members will receive a new related PACIFIC PRIVILEGE Card upon his/her visit to Pacific Place after the membership validity expired

5. PACIFIC PRIVILEGE Card extension process is free of charge

Point Rewards Redemption

1. Pacific Privilege Members may redeem points through the Pacific Place Jakarta application.

2. Points may be redeemed only if the Member has a sufficient point balance.

3. All redeemed rewards can be viewed under the “My Rewards” section of the Pacific Place Jakarta application.

4. Redeemed points are non-refundable and may not be exchanged for other items.

5. Pacific e-vouchers are valid for a period of 30 (thirty) days from the date of redemption via the application.

6. Physical rewards not claimed within 90 (ninety) days from the date of redemption will expire and no longer be valid.

7. Processing for physical rewards will take up to 14 (fourteen) business days. Collection of rewards must be made at the Gold Service located on Ground floor.

8. Pacific Place Jakarta Management reserves the right to repurpose any expired rewards for use in future promotions or programs.

9. All decisions made by Pacific Place Management are final and binding. The Management, Board of Directors, and Staff of Pacific Place shall be held harmless from any claims, disputes, or legal actions brought by any party in relation to these decisions.

Other Provisions

1. Pacific Place has the rights to refuse any transaction receipts which cannot be verified for further points or prizes

2. If necessary, Pacific Place has the rights to ask customer or member to show the purchased goods to be compared with the receipts

3. Any fraudulent transactions will not be eligible for this promotion. Pacific Place has the rights to disqualify the participation of customer and/or tenant in such promotion program

4. Pacific Place has the rights to reject any kind of redemption which are not in accordance with the applicable requirements

Membership Information

1. Information membership status, transaction value, and the total points can be directly checked at the Redemption Booth on Level 3, Pacific Place Jakarta mobile app, or via website (www.pacificplace.co.id)

2. Holder of PACIFIC PRIVILEGE Card shall receive regular information on the status of their membership by email or SMS